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Wednesday, August 20, 2008
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seventh sense india
AROMATHERAPY CANDLES
   
 
   
  HOW TO ORDER:
    How do I place an order?
How do I get a catalog?
How do I cancel an order?
How can I add items to an order I've already placed?
How can I remove items from an order I've already placed?
When will my back-order ship?
When will my back-ordered items become available?
Is is ok to Fax an order? How do I do it?
How do I contact you by phone, mail, fax or email?
What are your hours of operation?
Can I Ship anywhere in India ?
Product Enquiry/Quotation/Proforma Invoice ?
   
  SHIPPING:
    How long will it take for my order to arrive?
What methods of shipping do you offer?
When will my order ship?
Which Carriers do you use?
Can I use a different carrier (other than those you list)?
Do you deliver to PO Boxes?
What is the composition of your packing materials? Are they environmentally safe? How do i get rid of it?
Do you ship internationally?
What is the difference between business and calendar days with respect to shipping?
Do you ship on weekends?
Can I change the shipping address after the order is placed?
   
  RETURNS: What is our Return Policy ?
    How do I return a very large order?
How do I package an order for return?
How do I use the return mailing label?
Am I charged shipping for exchanges?
When can I expect my refund?
What if an item is damaged in shipment?
What do I do if an item is missing parts?
   
  PRODUCT QUESTIONS
    Is there lead in our wicks?
Too much/too little packaging?
How do I know if an item is available?
   
  CANDLE CARE:
    Burn Instructions
Candle Use/Candle Care
Wax Cleanup
Candle Safety
   
   
  How do I place an order?
    You may place an order via our website, or alternatively ask us for a quotation using the Light Box - Add to Enquiry Cart.
CALL: 0091-44-24412476 for assistance.
WEBSITE: www.seventhsenseindia.com
MAIL: 15 ( new # 35 ) , Fourth Main Road Gandhi Nagar, Adyar, Chennai 600020. India
FAX: 0091-44-25368990
   
  How do I get a catalog?
    We do not publish any catalog since our product are constantly changing and that we bring in new designs all the time.
   
  How do I cancel an order?
    Please have your order number handy, then call our Customer Service Department, at 0091-44-24412476. We are open to assist you Monday - Friday, between the hours of 10am-5pm Indian Standard Time. It is recommended that you mail us at enquiries@seventhsenseindia.com .
   
  How can I add items to an order I've already placed?
    Please have your order number handy, then call our Customer Service department, at 0091-44-24412476. We are open to assist you Monday - Friday, between the hours of 10am-5pm Indian Standard Time. It is recommended that you mail us at enquiries@seventhsenseindia.com .
   
  How can I remove items from an order I've already placed?
    Please have your order number handy, then call our Customer Service department, at 0091-44-24412476. We are open to assist you Monday - Friday, between the hours of 7am-5pm Indian Standard Time. It is recommended that you mail us at enquiries@seventhsenseindia.com .
   
  When will my back-order ship?
    Your back-order will ship within  hours of its manufacturing at our work shop. If you have provided us with your email address, as soon as your back-order ships, we will send you an email to let you know.
   
  When will my back-ordered items become available?
    If an item is on back-order, it will be clearly marked along side the product description, with the date we expect it to arrive back in stock (usually within 3 weeks).
   
  Is is ok to Fax an order? How do I do it?
    Yes you can fax your order. Fax: +91-44-25368990
   
  How do I contact you by phone, mail, fax or email?
    You may contact our customer service department at 0091-44-24412476, Monday through Friday from 10 a.m. to 5 p.m. Indian Standard Time. Send all mailed correspondence to 15 ( new # 35 ) , Fourth Main Road Gandhi Nagar Adyar, Chennai 600020. India, by fax to 0091-44-25368990, or via e-mail to custserv@seventhsenseindia.com.
   
  What are your hours of operation?
    You may place an order online at www.seventhsenseindia.com at anytime. For Customer Service, 0091-44-24412476. Our hours for customer service are Monday through Friday from 10a.m. to 5p.m. IST. It is recommended that you mail us at enquiries@seventhsenseindia.com.
   
  Product Enquiry/Quotation/Proforma Invoice ?
    Use the Light Box to send us any questions about the products. It is a fully automated emailing system made easy and is a convenient way to send all your questions about our online products.
   
  Can I Ship anywhere in India ?
    At this time, we do not ship or deliver inside India and its territories. Our online store is not programmed to accept billing addresses or delivery address inside India. You may how ever visit our permanent shop at

15 ( new # 35 )
Fourth Main Road,
Gandhi Nagar, Adyar
Chennai 600020. India.

You can email us to find out if can deliver in India. We may do so for Bulk orders or under exceptional circumstances.
   
  How long will it take for my order to arrive?
    Surface Air Lifted ( SALl ) options will take up to 10 working days while the Speed Post Option will take 2-4 working days.
   
  What methods of shipping do you offer?
    Two Shipping options are currently available :

    Surface Air Lifted ( SAL ) is available for 23 countries worldwide
    Speed Post Services is available for 110 countries worldwide
   
  When will my order ship?
    Our shopping cart will indicate as to when your orders will ship. It depends upon the availability of the products. If you had ordered say two products ; one " in-stock " & the other " back ordered or out of stock" then the order will have to wait until both can be shipped at the same time.
   
  Which Carriers do you use?
    We use Indian Post Office (IPO) or the India Post Office http://www.indiapost.org/ -Speed Post Service as our primary carrier provided by the Government of India. We also send some of our shipments via other reputed Courier Services should you make such request
   
  Can I use a different carrier (other than those you list)?
    At this time, we are limited to shipping all orders via The Indian Post Office (IPO). We can consider shipping via any other services should you make such a request. It is recommended that you mail us at enquiries@seventhsenseindia.com
   
  Do you deliver to P.O. Boxes?
    NO.
   
  What is the composition of your packing materials? Are they environmentally safe? How do I get rid of it?
    Our packing materials are primarily eco friendly, We also use bubble wrap. Please save and re-use as needed or discard with your regular trash.
   
  Do you ship internationally?
    Yes any place anywhere in the world except India.
   
  What is the difference between business and calendar days with respect to shipping?
    Business days are Monday through Friday, weekends and holidays not included.
   
  Do you ship on weekends?
    At this time, we do not ship on weekends. All orders are processed for shipment Monday through Friday
   
  Can I change the shipping address after the order is placed?
    Yes. Please call 0091-44-24412476 for customer service and we will be happy to change the address provided the order has not already shipped. It is recommended that you mail us at enquiries@seventhsenseindia.com
   
  What is our Return Policy ?
    Return Policy
   
  Is there lead in our wicks?
    No. We use a tightly wrapped paper core exclusively in all of our wicks. No metal is used.
   
  Too much/too little packaging?
    We strive to package all of our items such that they arrive in perfect condition at your door
   
  How do I know if an item is available?
    All items listed on our website are available to purchase. If an item is on back-order, it will be clearly marked as such along side the product description, with the date we expect it to arrive back in stock.

During special sales, item availability changes quickly! If you would like to confirm that your choice is in stock, please email before completing your purchase.

Our online store is programmed , such that it will denote the quantity that is currently available and it will dynamically change as and when the orders are made, at the same time we will take efforts to upload the next available product as quickly as possible in its place. And we will clearly mark the item as no longer available to purchase when all available quantity are sold out and thus will prevent it from being able to be added to your shopping basket.
  Burn Instructions
    When you first start living with candles on a day-to-day basis, you probably don't expect to be doing much more than just striking a match and sitting back to enjoy the candlelight. Well, there is a bit more to burning candles. For a few of us it's a science; for most all of us, it's definitely an art - indeed, a lost art.

The good news is that the benefits of incorporating candlelight in your daily life far outweigh the few easy things you need to do to take care of them. And, there's really not so much "to do" as there is to be aware of-only a very few things you really have to do (see "Burn your candles mindfully" below).

The greater your awareness of living with and caring for your candles, the better they'll perform, and the richer your experience.
    Discover the secrets of candlelight.

Some of these tips and tricks you may already know. Some you may not. They're all very useful:
  • Burn your pillar candle one hour for every inch of its diameter the first time you light it. This will allow the pool of wax to extend to the outside rim and prevent your candle from forming a "canyon" in its center.
  • Burning your candle this way will also set its memory. Each time you re-light the candle it will "remember" to burn out to the rim.
  • Trim the wick of any candle - canister candle, pillar, taper, tealight or votive - to one-quarter inch every time you light the candle. This will ensure clean, smoke-free burning. Be sure to remove any wick debris that has fallen into the candle.
  • If in the unlikely event that your candle is smoking, and you've already trimmed the wick to one-quarter inch, extinguish the candle immediately. Pinch or trim the wick just a bit more and the smoking will stop.
  • If you've bought a superior-quality candle, you shouldn't have problems with smoking. Fine quality candles are virtually smokeless.
  • Candles need oxygen. If you burn a candle in a small, confined area it will smoke. So consider the size of the room when you arrange your candles.
  • The most effective way to extinguish the flame of a candle is to use a candle snuffer. The snuffer helps prevent the wax from spraying, and keeps the wick centered as well. If you don't have a snuffer, here's an effective way to extinguish a candle:
    Position your forefinger between the candle and your mouth, aligning it with the flame. When you blow at the candle, the "air" will circle around your finger, and hit the flame from both sides, rather than approaching it directly. It's a clever trick. Try it!
  Candle Use/Candle Care
   
  • You can keep your candles smooth and silky-looking by gently rubbing them with ordinary nylon stockings. This will remove scratches, and will also rub off the "bloom" that forms on a beeswax candle.
  • To guard your candles against fading, avoid placing them in direct sunlight.
  • Store your candles in a dry, cool, dark place.
  • Before you slip a votive candle into a votive cup or holder, drop a teaspoon of water into the cup. This way, when you want to remove the votive candle to replace it with another, the candle should slide out easily. Plus, you won't have to struggle, or run the risk of damaging the holder. Check periodically to make sure there is ample water remaining in the holder.
  • Wish there were an easier way to steady a taper candle in a candlestick than tipping the candle over to melt the wax, and letting it drip down into the candlestick? There is a www.seventhsenseindia.com Candle Stickers. Simply place one of the soft wax Candle Stickers (or just a portion of one) into the candlestick, then sit the candle on top of it. These amazing little wonders work like magic - you'll wonder what you ever did without them!
  • Special tip: To sample a scented candle, breathe the fragrance in from the bottom of the candle rather than the top or side. Undisturbed by circulating air, the aroma will be intensely concentrated there, more so than on any other part of the candle.
  Wax Cleanup
   

Did you have a candle mishap? Here are some tips and tricks for safely removing wax from carpets, furniture, and other surfaces:

To remove wax from carpeting or fabric:

  • Gently remove as much of the hardened wax as possible. A tined instrument, like a fork, is a great tool for removing wax from carpeting, as it will not tear out the fibers, and will help separate them in the case they've clumped together. Take an old towel, paper toweling, or a brown paper bag, and lay it over the remaining wax. Using a clothes iron, or a blow dryer on its lowest heat setting, warm the toweling. The wax beneath the toweling will melt and absorb into the toweling. Blot, and repeat as necessary.

To remove wax from wood surfaces:

  • Gently and carefully scraped as much of the wax off the surface as possible, using only your fingernails or a flexible tool, such as a stiff piece of cardboard. Using a blow dryer on its lowest setting, warm any remaining wax, and immediately wipe away with a soft piece of cloth. Another product we highly recommend for removing wax is our own Wax Remover!
  Candle Safety
    Burn your candles mindfully. Never forget that a lit candle is fire. We strongly recommend your following these important steps for using your candles safely.
  • Never leave a burning candle unattended.
  • Ensure that flammable materials are removed from the vicinity of the flame.
  • Keep candles out of the reach of children and pets.
  • Always place your candles on sturdy, non-flammable holders, in sizes appropriate for the candles.
  • Always light candles in draft-free areas, to prevent dripping and smoking. If a draft cannot be avoided, turn the candle 180 degrees every hour.
  • Never burn a candle completely. Dispose of it when it burns to within one inch of the base or holder.
  • Remember to remove the labels on your candles before you light them.
   
   
   
   
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